Technical Support Engineer

Key Highlights

• Resolved 80+ weekly Tier 2 technical cases involving software configuration, system performance, and networking issues with a 95% resolution satisfaction rate
• Partnered with engineering to identify and document 100+ software bugs and edge cases, contributing to higher product stability and faster hotfix turnaround
• Engineered support-side automation using scripting languages and internal APIs, reducing repetitive ticket-handling time by 30%