Technical Solutions Engineer

Key Highlights

• Architected and deployed SalesOps tooling using Node.js and React, automating lead distribution and CRM syncs to reduce manual data entry by 50%
• Engineered AI-driven automation workflows utilizing Claude (Anthropic) and LLM agent orchestration to automate complex ticket categorization and response drafting
• Spearheaded cross-functional initiatives between Sales, Engineering, and Product, resulting in a 20% improvement in cross-departmental operational efficiency
• Standardized technical SOPs for incident management and tool deployment, ensuring 100% documentation coverage for newly built internal systems