Technical Solutions Engineer

SavvyMoney
Sep 2025 - Present • 9 months • Pleasanton, CA
Node.jsReactClaude (Anthropic)LLM OrchestrationSalesforceCRM

Key Highlights

  • Engineered AI-driven automation workflows utilizing Claude (Anthropic) and LLM agent orchestration to automate complex ticket categorization and response drafting
  • Spearheaded cross-functional initiatives between Sales, Engineering, and Product, resulting in a 23% improvement in cross-departmental operational efficiency
  • Standardized technical SOPs for incident management and tool deployment, ensuring 100% documentation coverage for newly built internal systems

More Experience

Technical Support Engineer

Vagaro
Apr 2025 - Sep 2025
Resolving Tier 2 technical cases, hunting down bugs with engineering, and automating the parts of support work that were making everyone quietly miserable.
PythonInternal APIsScriptingSupport Tooling